With ExperienceStream, clients can provide specific feedback about the employee who served them. Positive comments let you thank and recognize team members. Poor results give you a heads up to coach staff to improve their service.

ExperienceStream reports are a great way to appreciate staff for their dedication. At busy times, restaurant servers and retail staff can be stressed. Managers can ease the burden by sharing the ExperienceStream data and compliment them on their outstanding work.

Many businesses rely on favourable posts on social media to gain new customers. However, sometimes things go wrong. If a client gives a negative evaluation on ExperienceStream, the system can automatically apologize and generate a coupon for them. As the business manager, you control the coupon offers – such as a discount on a future visit or special prices on products.

When the client leaves your business, they will be feeling more positive and may drop the idea of posting a negative review.

Online surveys and mystery shoppers provide only tiny amounts of data. With ExperienceStream you collect enough information to provide powerful evidence to support decision-making about customer preferences and market trends.

In addition, you can use ExperienceStream’s sophisticated data analysis capability to improve productivity and increase profitability.

For example, your reports may indicate that you are receiving negative feedback at certain times of the day when staff are very busy. By deploying your team efficiently, you can increase customer satisfaction – and your profits.