Versatile Industry Usage

  • Restaurants

  • Retail

  • Events

  • Bars

  • Healthcare

  • Tourism

  • Properties

  • Spa & Salon

  • Non-Profits

  • Human Resources

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Benefits in a glance:

  • Increased Response Rate

  • Durable, Inviting Kiosk

  • Improve Operations

  • Improve Social Media Reviews

  • Increased Employee Engagement

  • Increased RevenuesColumn

Here’s how it works:

  • Integrate ExperienceStream on any device you prefer

  • Effortlessly collect valuable insights from customers

  • Receive analyzed reports for informed decision-making

  • Build sales and profits by making strategic decisions

Tap the power of ExperienceStream

Fix problems in real time

When clients take tap ExperienceStream you get immediate results. ExperienceStream delivers alerts directly to your phone – allowing you to address issues right away before the complaints pile up.
With online surveys and mystery shopper reviews, you have to wait for the data. However, by that time a disgruntled customer has spread the word to other people or perhaps posted a review online. Other customers may be experiencing the same problem, causing an avalanche of negative feedback.

With ExperienceStream, the solution is simple:

1, A problem is identified

2, Managers remedy it immediately

3, The complaints stop and the compliments pour in again

Motivate and engage staff

With ExperienceStream, clients can provide specific feedback about the employee who served them. Positive comments let you thank and recognize team members. Poor results give you a heads up to coach staff to improve their service.

ExperienceStream reports are a great way to appreciate staff for their dedication. At busy times, restaurant servers and retail staff can be stressed. Managers can ease the burden by sharing the ExperienceStream data and compliment them on their outstanding work.

Avoid nasty reviews

Many businesses rely on favourable posts on social media to gain new customers. However, sometimes things go wrong. If a client gives a negative evaluation on ExperienceStream, the system can automatically apologize and generate a coupon for them. As the business manager, you control the coupon offers – such as a discount on a future visit or special prices on products.

When the client leaves your business, they will be feeling more positive and may drop the idea of posting a negative review.

Understand your market and drive operations

Online surveys and mystery shoppers provide only tiny amounts of data. With ExperienceStream you collect enough information to provide powerful evidence to support decision-making about customer preferences and market trends.

In addition, you can use ExperienceStream’s sophisticated data analysis capability to improve productivity and increase profitability.

For example, your reports may indicate that you are receiving negative feedback at certain times of the day when staff are very busy. By deploying your team efficiently, you can increase customer satisfaction – and your profits.

Give us a call at 1.844.825.8325 to learn how ExperienceStream can help your business