Bilboquet is a luxury artisan ice cream and sorbet shop, offering choices like Choco Chic and Brou Ha! Ha! to its devoted clientele. With five locations across Montreal, Bilboquet’s stores are jam-packed during the summer months.

At the Westmount store there were changes to the management, décor and some of the flavours. Store Manager Maude Rivest-Beaudoin wanted to gather customer feedback to make sure that Bilboquet’s sterling reputation is maintained...

McKibbin’s Irish Pub is a lively and fun restaurant in Montreal, featuring a wide variety of beers and traditional pub fare. It has been so successful over the years that it has grown to four locations in the city.

General Manager Brent Laderoute placed an ExperienceStream kiosk in the West Island location to gather customer feedback and ensure that patrons are having an outstanding time...

Organizers of conferences and workshops need a way to gather attendee feedback to measure success and plan for future events. For the team at TRUMontréal, a meeting for recruiters and HR professionals, ExperienceStream has proven to be just the ticket.

“We were looking for a tool so that we could survey people right at the workshop,” says organizer Sandrine Théard of the company Les Sources Humaines. “It’s too late to send out a survey after the event...”

Loving Spoonful is a non-profit organization in Kingston, Ontario, that tackles hunger in the community by providing people with free, fresh and healthy food.

The organization faced a challenge. Funding groups were asking for data on return on investment to ensure that financial grants were effective. Since the stalls are unstaffed, Loving Spoonful had no way of gathering feedback from users...

The Yu Theatre at Queen’s University offers contemporary Chinese productions to students and residents of Kingston, Ontario.

On a recent Thursday the theatre had a preview show which was followed by two shows on each of Friday and Saturday. At the conclusion of the play, audience members were invited to tap their feedback on an ExperienceStream kiosk located in the theatre lobby...