Property Management
Ensure tenant satisfaction with ExperienceStream
Property management companies want to make sure that residents are happy and renew their leases, saving the time and cost of finding new tenants. ExperienceStream is a tool that allows you to gather feedback from residents and quickly identify problems that your team needs to address.
ExperienceStream is offered in two formats – a stand-alone kiosk or software that can be loaded onto a tablet. Featuring a response rate as high as 27 percent, it will revolutionize how companies measure customer experiences.
It’s time for a new approach
Helping employees
Staff receive daily, weekly and monthly reports with tenant feedback. Employees will be focused on improving the quality of services.
ExperienceStream offers the following benefits
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Guarding reputation
Tenants have many options when it comes to finding the right apartment to rent.
With ExperienceStream, you can collect data showing high satisfaction rates of existing tenants, which may be the best advertisement for potential renters.
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Evaluation of services
Tenants will be aware that the company is responsive to resident concerns and is offering many valuable services.
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Potential tenants
Managers spend a lot of time conducting house/apartment tours and reviewing rental applications.
By offering ExperienceStream at model units, property managers will know whether potential tenants are interested in the unit right after the tour.
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Vouchers
When a prospective tenant visits a building, the kiosk can print out a voucher with a link to the rental application. This reduces waiting and emailing to check if the person is interested. Busy seasons become easy seasons.
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Repairs & maintenance
Tenants can use ExperienceStream to alert management about general concerns in their apartment or building.
Instant Alerts
When ExperienceStream detects a problem, it sends a real-time alert to the manager’s phone. It could be a washroom needs cleaning or the bartender is taking too long to fill orders. The manager can immediately take steps to solve the problem and restore customer experiences to the expected level.
