Gather tourist feedback and instantly correct customer service problems

Every tourist attraction and information office wants to deliver outstanding customer experiences. Quality data about visits are essential to monitoring Key Performance Indicators, improving service and ensuring that visitors return again and again.

Unfortunately, invitations to take an online survey are mostly ignored – as few as two percent of your guests will bother to answer.

It’s time for a new approach

With ExperienceStream, visitors can provide instant feedback while they are still at your site.

The response rate is as high as 27 percent, providing you with robust data to make important operational, staffing and marketing decisions.

Instant Alerts

When ExperienceStream detects a problem, it sends a real-time alert to the manager’s phone. It could be a washroom needs cleaning or the bartender is taking too long to fill orders. The manager can immediately take steps to solve the problem and restore customer experiences to the expected level.

Here's how it works

  • Visitors tap their feedback on a tablet or at an ExperienceStream kiosk. People are invited to take 20 seconds to answer a few simple questions. We keep it short to ensure response rates are high.

  • You can customize ExperienceStream by adding photos of staff on duty that day so that visitors can congratulate the person who helped them. This engages and motivates staff.

  • You can give people an incentive to respond by offering the chance of receiving a prize. The ExperienceStream kiosk can instantly and strategically print winning tickets. If desired, ExperienceStream can print coupons offering a discount as a way of thanking people for providing their feedback.

  • To gather more detailed feedback, there is an optional feature to invite people who have answered the brief survey to go online to answer a longer questionnaire.

Powerful Data Analysis

Managers use ExperienceStream’s powerful data analysis capabilities to make improvements.

For example, your reports may show negative results at certain times of the day when the attraction is crowded. You can adjust your staff schedules accordingly to ensure that visitors get prompt attention.

Give us a call at 1.844.825.8325 to learn how ExperienceStream can help your business